Impressum

General information

Company data:

Company name: Arena Hospitality Group d.d.
Headquarters address: Smareglina ulica 3, 52100 Pula, Republic of Croatia
Court of registration: Commercial court in Pazin
Company registration number (MBS): 040022901
PIN (OIB): 47625429199
VAT ID: HR47625429199
Tel: +385 52 223 811
Fax: +385 52 215 263
E-Mail: [email protected]

Tourist agency data:
Tourist agency name: ATISTRIA – TRAVEL AGENCY
Address: Splitska 1, Pula, Hrvatska
Tourist agency manager: Kristijan Mišan
Tel.: +385 52 529 482
Fax.: +385 52 529 401
E-Mail: [email protected]
Competent supervising body: State Inspectorate – Tourist Inspection, Šubićeva 29, 10 000 Zagreb, Republic of Croatia

Working hours:

Monday-Friday:
09h-13h
17h-20h

Saturday: closed

Sunday:
09h-12h

Filing a complaint:

If you are dissatisfied with the services provided by Atistria – Travel Agency, you can file a written complaint:

• in person at the address of the headquarters of the travel agency – ATISTRIA – TOURIST AGENCY, Splitska 1, 52100 Pula, Republic of Croatia, or at one of our points of sale and info desks
• by mail at the address of the travel agency’s headquarters – ATISTRIA – TOURIST AGENCY, Splitska 1, 52100 Pula, Republic of Croatia
• by e-mail to the e-mail address [email protected]

We will confirm receipt of the complaint without delay, and we will provide the response in writing no later than 15 days from the date of receipt of the complaint.

For services that are not provided directly by Arena Hospitality Group d.d. or Atistria – Travel Agency, but are provided by external partners (e.g. Turneo Ltd) or organizers (e.g. organizers of excursions, experiences and activities, carriers), please contact the respective external partner or service provider with your complaint. Their contact data are listed on the offer, voucher, reservation confirmation and/or invoice.

If assistance is needed, please reach out to us using the contact details listed in this general information section.